Since the pandemic, this process has become a source of growth for most companies, from which clearing houses and banks in their financial and credit systems are not exempt, by automating their services with cloud applications.
The technological trend in financial institutions, fintech companies, and clearing houses will be much more online and mobile. This means that they will offer online banking services through websites, mobile applications, and even social networks. These platforms allow users to manage their funds, make transfers, verify balances, verify bank movements, and apply for credit among other services. Thus, contributing to improved productivity by reducing transaction processing costs and increasing customer satisfaction through a better user experience. In addition, they will seek the adoption of technologies such as artificial intelligence, robotics, and blockchain to improve data security and transaction processing speed.
This will allow institutions to offer safer and more efficient services to their customers. At the same time, the banking and digital financial transactions company 2innovate assures that “this will lead to more open services such as cloud infrastructure, blockchain, chatbots, and predictive consumer analysis, being a new step,” says Pablo Pereyra Portugal, Chief Revenue Officer. This type of system allows access to third-party financial services through an API, allowing a more fluid experience when interacting with banks and clearing houses. This allows a greater variety of services, such as financial advice and loans, to be offered through a single platform. “Cloud infrastructure provides a platform for building modern financial services.
This allows you to offer services in real time, through mobile applications, which greatly facilitates the user experience. As is the case with 2innovate’s Frame Banking, which is a comprehensive transaction processing platform that revolutionizes the way businesses and consumers interact with money. With 100% cloud-native digital technology, Frame Banking “uses a composable banking architecture that offers scalability and flexibility to provide a broad portfolio of services and products through multiple channels of the financial ecosystem,” explains Pereyra.
Artificial Intelligence in Financial Services
On the other hand, chatbots allow users to interact through AI tools and automated responses. This enables users to get quick answers to their questions and helps them better understand banking products and services. “The metaverse, in particular, is becoming one of the biggest trends as it can bring significant value and the market is expected to grow to US$ 8 trillion in just eight years,” says Pablo Pereyra Portugal, Chief Revenue Officer of 2innovate. Open financial institutions are consolidating around the world, allowing customers to connect their bank accounts with other third-party financial applications and services, giving them more control over their finances. Moreover, the cloud environment will allow data to be stored, processed and managed in a cost-effective and scalable way, with enhanced security features, such as encryption and user authentication. In addition, predictive analytics will allow you to anticipate the needs of your customers and offer them more personalized services, while chatbots will help you interact with your customers more efficiently and quickly.